This website, thedentalbox.uk, is committed to providing customers with a satisfactory shopping experience. If you are not completely satisfied with your purchase, you can apply for a return or refund according to the following refund terms.
- Refund Application Conditions
If you find any quality issues, incorrect items, or damage during shipping after receiving the goods, you can apply for a refund or return within the specified time. Order information and relevant photos are required as proof for your refund application.
- Return Time Limits
Return applications must be submitted within 14–30 days of receiving the goods (specific details are subject to the order page). Applications submitted after this period may not be processed.
- Refund Process
After confirming that you meet the refund conditions, you must first contact customer service to obtain return authorization. Unauthorized returns may not be eligible for a refund.
Goods must be returned to the designated return address in their original packaging, ensuring the product is intact (unless it is a quality issue).
- Refund Processing Time
After receiving and inspecting the returned goods, we will process your refund application within 3–7 business days. Refunds will be returned to your original payment account. The exact arrival time depends on the bank or payment platform.
- Return Address
Please send all returned items to the following address:
Figurit Niddry Lodge, 51 Holland Street, Kensington, London, England, W8 7JB
- Non-Refundable Situations
Refunds may not be available in the following situations:
Items have been damaged or misused by the customer.
Returns are made after the specified return period.
Unauthorized returns.
Non-quality issues that do not comply with the return policy.
- Shipping Costs
For returns due to quality issues or incorrect items, we will cover the return shipping costs. For returns due to personal reasons, the customer usually bears the shipping costs.
- Contact Information
If you need to request a refund or have any questions, please contact us through our website customer service or email. We will process your request as soon as possible.